It’s time to focus on the tasks that really matter.
If you have a plumbing problem, you’re not going to call an electrician, are you?
We’re your most trusted partner in offering personalised Salesforce solutions.
The CRM of yesteryear was a business diary. Then came excel, but these days... excel won't save you, but Kompetenza will!
Your business needs a single system that is strategically designed, developed and implemented according to the needs of your business. It will contain all your customer information, centralised so that you have a 360º view of your customer. That system is Salesforce. No two companies are the same, and no two platforms are the same. Kompetenza values the individuality of each business.
Systems integration is a vital service that enables efficient communication and data exchange between different IT systems within an organisation, whether they are based in the cloud or on local servers.
Using Salesforce products, your company will be able to unify information, automate tasks and processes and therefore improve operational efficiency and customer satisfaction.
Kompetenza offers a service that examines and evaluates the compliance, security and effectiveness of your Salesforce platform and associated processes.
Through this service, we identify potential vulnerabilities, inefficiencies and non-conformities in the platform, proposing optimised and secure solutions so that your company operates with integrity, security and in compliance with standards and regulations.
Systems architecture is a fundamental service: it involves the structured design of technological solutions, ensuring that all the system's components interact harmoniously and effectively. With the support of Salesforce solutions, we select the best structure, components, interfaces and functionalities for your business to build solid, flexible and scalable infrastructures that support evolving business needs and promote innovation, operational efficiency and competitive advantage.
With a highly specialised team, Kompetenza provides the best Salesforce training. Whatever your reason - preparation for certifications, technical training for employees or induction training for new colleagues - Kompetenza creates a tailor-made training package to meet your business requirements. Training is the time to pass on the knowledge, techniques and values that are essential to your team's success. With Kompetenza, no-one is lost in the clouds.
Salesforce is the world’s leading cloud-based Customer Relationship Management (CRM) platform.
Salesforce is software designed to help companies find new customers, create empathetic and lasting relationships with them and close deals.
It’s your customer’s 360º view.
It’s your team’s toolbox.
It’s your company’s productivity engine.
It’s your partner for scaling in the business world.
More information, more business, more sales. Faster and smarter. Each customer has a unique sales cycle. Follow it from start to finish in one place. In this cloud, you can monitor records and contacts, create reports in real time, automate sales, and much more.
Increase your productivity and your sales.
There's no business without customers. There are no customers without stories. Keep track of all interactions with your customers so you can give them a personalised response. Have all communication channels in one place and share records and insights with your team. With Service Cloud you'll reduce service time so that every customer interaction is valuable and positive.
Simpler customer service.
Business to business. Business to customers. Human to human. Whatever type of business you are, you need a marketing strategy. Marketing Cloud is the marketing toolkit that will optimise your business: adapting to your customer's behaviour, being present on multiple channels, implementing campaigns and connecting to all the necessary applications.
Turn your marketing vision into a reality for your business.
The key word is communities, whether with customers or partners. Interact with customers and partners at the click of a button: websites, applications, portals. Make it easier for customers and partners to access data and optimise decision-making. Through customer service, a partner centre, a reserved area or your own website, maximise the return on the whole experience!
Digitally connected.
An intelligent digital commerce experience that combines your physical and digital shops. Simplify the sale for your customer, boost your business. Build your online shop, organise your product catalogue, share recommendations and offer your customers an omnichannel shopping experience.
Selling on the web is the future and it's... simple!
Analyse, data, analyse, data. Do you spend many hours analysing and organising data? Tableau helps you visualise and explain your data to make informed decisions. Data is at the heart of all your company's actions. Keep it up to date wherever you are.
Insights 29% faster.
With the Mulesoft platform we centralise, simplify and streamline all integrations, regardless of the number or type of systems to be integrated. Manage all your APIs and automate manual processes using the RPA solution, all with the Mulesoft platform.
Speed up tasks between departments.
Source: Salesforce Appexchange
